Ordered at weekend, delivered on Tuesday. Outstanding service, had to email reference missing item, it was posted that same day. Already placed second order. A lot of internet based companies could learn from your from your customer ethos. A breath of fresh air.
Guestbook Entry by Gareth — February 21, 2013 @ 9:29 pm
This was my first pipe and my first smoke after getting to 40 years old!. I had been looking for a tobacconist store for a while where I live with no luck (I live in a little village). I didn’t think I’d have any luck on-line, but Then I found Duckworths! Excellent store with all you want in the same place, no more hunting for different things!. Ordering was easy and despatch was very fast and well packed. I will be back again soon, since I’m a newbie I will want to try different tobaccos Thanks for the first class postal service!.
Guestbook Entry by Jason — July 17, 2012 @ 4:24 pm
Bought my first pipe this week and decided to get some tobacco from here.Very pleased with the speedy delivery. Will shop here again.
Guestbook Entry by Chris Acheson(20), Northern Ireland — April 21, 2012 @ 1:33 pm
SMOKING SERIOUSLY HARMS YOU AND OTHERS AROUND YOU
too much of this on the website.
i can understand the need to let ppl know the dangers of smoking. i am more than positive that ppl already know this.
maybe reduce it to once per page rather than every line.
Guestbook Entry by paul — January 8, 2012 @ 12:54 pm
Thank you so much for another fine delivery. My husband will be in heaven on our vacations smoking his pipe! We will always use your shop. Thank you once again!!
Guestbook Entry by Eva — January 5, 2012 @ 1:11 pm
called in and bought my first pipe and supplies today, very helpful, a pleasure to buy from. I’m looking forward t my next visit
Guestbook Entry by m woodcock — January 4, 2012 @ 7:33 pm
My pipe smoking set arrived this weekend and I could not be happier with it!!
Now to start pipe smoking and enjoying the relaxation it brings!
If I’m ever in north wales I will make sure I come into the store.
Guestbook Entry by Nicholas Hurd — December 12, 2011 @ 4:27 am
Thank you for yet another fine delivery service of quality goods. Always use your shop for my goods.
Guestbook Entry by Harrold — May 23, 2011 @ 12:28 pm
Thank you for the excellent and prompt service on my first order. Having placed my order on Easter Monday I didn’t expect to see it until sometime after the Royal Wedding but it arrived today [Wed]. I’m very impressed, thanks again, Rick.
Guestbook Entry by Rick Woodbridge — April 27, 2011 @ 10:50 am
I found this seller by accident online, I now buy all my tobacco and pipe accessroies from here. WELL DONE chaps
Guestbook Entry by Graham Willis.Nottingham — April 13, 2011 @ 9:17 pm
I have used this site once before and today have just placed my second order. I am impressed by the quality and the speed of service. This may well become my permanent home for my smoking needs! Great selection of items for sale and great choice of tobaccos. Also a lot cheaper than buying regular tobacco from the local newsagent or supermarket. VERY IMPRESSED.
have just used this site for the first time and all I can say is fabulous,very quick delivery,excellent quailty,easy to use site I will be ordering again and for a long time to come.
Guestbook Entry by derek hughes — January 27, 2011 @ 8:24 pm
Broke my cigarette case Wednesday evening. Ordered a new one late Thursday morning. It was despatched Thursday afternoon and delivered Friday morning. Outstanding service. Thank you UK Tobacco.
Guestbook Entry by Brian Glover — December 24, 2010 @ 2:09 pm
In answer to the question about James’s of Lichfield Street, Wolverhampton, it didn’t go anywhere – it simply closed down. I used to go there to purchase tobacco, pipe cleaners and pipe filters. After it closed I found another shop nearby which stocked Kendal Black Cherry but I could never find any Big Ben filters. I began using this site around that time (must be a couple of years ago) and the service has been excellent.
Guestbook Entry by Michael — December 2, 2010 @ 10:31 pm
A very good service and a life-line. Does anyone know where James’s of Lichfiels Street, Wolverhampton went to?
Guestbook Entry by Stephen Gee — November 29, 2010 @ 12:01 pm
Many thanks to you all, you’ve never let me down. Quality goods and quality service!!!
Any chance of the Duke of York blend loose pipe tobacco? Keep up the good work
Guestbook Entry by Jim Brown — September 6, 2010 @ 8:11 pm
Excellent site with very fast delivery times. Keep up the good work.
Guestbook Entry by Mike Leaman — May 4, 2010 @ 9:14 pm
Ordered Sunday pm, delivered Tuesday am. Well packed, and by Royal Mail post. I will certainly order from this site again.
Guestbook Entry by John Shale — April 27, 2010 @ 5:22 pm
I already placed my 4th order and I’m almost fully pleased with the service so far.
On my 3rd order I received a wrong item and no response from the company on that when I placed the fourth one. (I wrote in the notes to the order so that the company would not get me the wrong item again (I ordered Amphora filters and received Adsorba ones)
Other than that I am perfectly pleased with the communication, delivery and quality of the goods and if the matter will be resolved there will be no more place for me to buy something for my smoking needs and all the recommendations will go here.
Great service – everything was well packed in the post, quality goods and prompt service. Very helpful and informative website.
Very impressed, thanks. I’ll certainly be back!
Guestbook Entry by Ian Shaw — March 13, 2010 @ 9:20 pm
Mr. Duckworth, you have yet another satisfied customer! Although I had problems with the delivery company, you were professional and kind enough to solve the problem quickly over the phone, and have made me feel like a valued customer. Not enough companies know how to do this sort of thing in the age of e-mail and call-centres, and it is your commitment to customers that makes you shine above the competition. Many thanks!
Guestbook Entry by Eddy Blackmore, Manchester — March 5, 2010 @ 10:43 am
Great Service i would recommend you to my pipe smoking friends, I am a first time buyer and found the process easy with fast delivery. Fantastic, I’ll be back!
Guestbook Entry by William — February 12, 2010 @ 1:34 am
Thank you for your excellent service! This is my second order and will keep shopping with you for all my Pipe and tobacco items.
Have already reccommended my friends.
I am new to pipe smoking, and in the “finding the right pipe and tobacco” stage great choice and really easy to shop on the site!
Guestbook Entry by Bill — February 11, 2010 @ 3:31 am
Just recieved my order, super fast delivery and sooooo pleased with goods, such a nice change to get this kind of service. With so much choice on your web site and easey to use too, others could and should take note of your kind of customer service. Many thanks, you get my vote of confidence, I will recomend you to all my smoking friends.
Guestbook Entry by L Chalmers — February 3, 2010 @ 2:04 pm
Excellent site with wide range of choice and prompt service. Second order just placed and I don’t think I’ll be looking anywhere else!
Guestbook Entry by David Cousins — February 2, 2010 @ 12:24 pm
I am 27 years old. I have decided to become a pipe smoker because of the memories of my grandfather. I rememeber sitting on his knee listening to WW2 stories. The smell of pipe tobacco brings me right back and I tried smoking a pipe at christmas. I loved it. I look forward to many years of enjoyable smoking. I would like to ask though, am I the youngest pipe smoker? I do hope this fantastic hobby does not die out!
Guestbook Entry by Olly — January 15, 2010 @ 2:11 am
First Class service, Arrived in perfect condition, I will do all my shopping here again.
Guestbook Entry by Joe Pay — January 13, 2010 @ 1:02 pm
Many thanks for a first class service. Recieved my first order day after placing it,-even though it was outside the Christmas deadline. WELL DONE,I will certainly use you exclusively for all my Future smoking requisites. Thanks again and Happy Christmas To You All M J BAYLISS.
Guestbook Entry by Michael J Bayliss — December 23, 2009 @ 3:26 pm
Congratulations on reaching your 10th anniversary shortly. Have used your site for a few years now and would highly recommend the professional and trustworthy way in which you conduct your business. First class service and first rate choice. Heres to the next 10 years of success.
Guestbook Entry by Stuart G Phillips — August 18, 2009 @ 11:57 pm
I sent in a colibri pipe lighter for repair,it was just in its warranty. Mr chris duckworth sent the lighter to colibri for repair, and twice he was not happy with the repair by colibri, he then sent me a new lighter instead, This tells me that chris cares for his customers and products, i will be using duckworths in the future for my smoking needs, thank you very much chris, first class sevice
Guestbook Entry by robert sully — August 9, 2009 @ 3:59 pm
Excellent service. Order placed late in the day, dispatched the following day and received the next day. Highly recommended.
Guestbook Entry by R James — July 22, 2009 @ 10:18 am
Having used your services for a number of years, I would say that all the plaudits that you receive are well deserved. I have been hugely impressed with the speed and efficiency of your mail order service over the years. When I was in Wales recently I was able to pop into your shop and I was delighted with the friendly service received. My only, minor, quible would be that you appear to have some pipe tobaccos available in the shop that are not on the website!
In view of the comprehensive range you do offer, this might seem like a carping criticism but I did purchase one tobacco from the store which I thought was excellent but have been unable to find it on the website.
For other readers, I would reccomend a trip to Duckworths if you happen to be near Colwyn Bay. A truly excellent and unique store!
Guestbook Entry by Bill Collett — July 15, 2009 @ 1:41 pm
Bought my first tobacco from this company, ak dutch and ak vanilla, both arrived wonderfully promptly, and my god are they good! Especially the vanilla, I had doubts about flavoured tobacco, but i will be ordering again soon, love the site and the products! I’m looking forward to trying something new when i finish this lot!!
Another satisfied customer.
Guestbook Entry by Andrew Wood — June 25, 2009 @ 12:52 am
Great site and super service. I stopped smoking for a while when Dunhill (Medium Mixture) disappeared but missed my pipe and so am trying to find a mixture to suit me – no luck so far but its fun looking. I smoked Dobies mixture for years till that went the way of all things.
Guestbook Entry by Peter Bradley — June 12, 2009 @ 2:31 pm
I’ve been buying my flavoured tobacco from UKtobacco for five years now, your service is great and I recommend you to all my smoking friends.
Love the new look web page, would like to say better but the old one was exellent too so the new one is, BETTER than exellent.
I am a relatively new customer to UK Tobacco, been using them for about 4 months now, have purchased several pipes and tobaccos from them. I can not recommend this company enough, their goods and service are first class and if you ever have to telephone them, they are very, very helpful in every way. They make you feel like a special member to any club. So Thank you Uk Tobacco and long may you stay with us and always be the front runners in your chosen field.
Its hard now a days to be a smoker but you make me feel important.
I am a regular customer & have found the service consistantly reliable and efficent. Thank you.
Guestbook Entry by Derick Moore — May 26, 2009 @ 7:36 pm
I have some stocks and shares with tobacco companys. they are my best shares i have!
great site thanx email@example.com
Guestbook Entry by Nicola — March 5, 2009 @ 5:48 pm
I am trying to order items over the internet
Guestbook Entry by e guile — November 3, 2008 @ 3:08 pm
A very reliable and excellent service
Guestbook Entry by Stephen Bull — November 3, 2008 @ 3:07 pm
I sent a pipe to have its stem repaired, and I am extremely pleased with the result. I have more pipes to send for repair, and I know that they will be repaired to the highest standard. I also order tobacco from “Duckworths” and I must say that they have the most extensive stock that I have come across. WELL DONE111.
Guestbook Entry by wyn evans wrote: — November 3, 2008 @ 3:07 pm
My falcon pipe stem came loose from the bowl after about 3 months use and I returned it and received a replacement stem within 48 hours and no charge.
Thank you for your prompt attention
Guestbook Entry by Peter Robinson — November 3, 2008 @ 3:06 pm
Received beautiful leather tobacco pouch and delight with it , thank you.
Guestbook Entry by Yvonne Adair — November 3, 2008 @ 3:06 pm
May i once again express my gratitude for the 1st class service, many thanks
Guestbook Entry by A.J. Thomas — November 3, 2008 @ 3:06 pm
I have just placed a second order as the service I recieved for my first order was excellent, Thank you
Guestbook Entry by Irene Perry — November 3, 2008 @ 3:05 pm
I am looking for fine pipe tobaccos
Guestbook Entry by billy robertson — November 3, 2008 @ 3:02 pm
Just received my latest order promptly, as normal, despite the postal strike.
Guestbook Entry by Robert — November 3, 2008 @ 3:00 pm
First class service,Have recommended you to my friends
Guestbook Entry by D Humphrey — November 3, 2008 @ 3:00 pm
Good to find a site that caters for the beleagued smoker! Site easy to use with more choice than available on my local highstreet.
Guestbook Entry by Martin Pinder — November 3, 2008 @ 2:59 pm
Guestbook Entry by admin — July 10, 2008 @ 11:46 am